Gentora Shipping Policy

At Gentora, we are committed to delivering your order safely and on time.

Shipping Time

• Orders are usually processed within 1–2 business days.

• Delivery within Pakistan typically takes 5–7 business days after dispatch.

• Delivery times may vary depending on your location and courier service.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout or communicated before order confirmation.

• Any special shipping offers will be mentioned on our website or social media pages.

Order Tracking

Once your order has been dispatched, you may receive tracking details via phone or WhatsApp. You can use these details to track your shipment with the relevant courier company.

Delivery Delays

Delivery may occasionally be delayed due to:

• Weather conditions

• Public holidays

• Courier-related issues

• Incorrect or incomplete address information

• Unforeseen circumstances

Gentora is not responsible for delays caused by circumstances beyond our control.

Incorrect Address or Contact Information

Customers are responsible for providing a complete and accurate delivery address and active contact number. If incorrect information causes a delivery failure, additional shipping charges may apply.

Damaged or Missing Items

If your parcel arrives damaged or an item is missing, please contact us as soon as possible after receiving the order. We may request photos/videos of the parcel and product to investigate the issue.

Contact Us

For any shipping-related questions or assistance, please contact Gentora:

Brand: Gentora Fabrics
Phone / WhatsApp: 0308-7687341

We will be happy to assist you with your order.